I have about 200 emails that need to be imported into a new Jira project. These emails have been sent in the past year.
Jira isn't picking up these emails. When I send a new email, it does get imported and turned into an issue.
I have a feeling that Jira filters out emails by its date, but in this case, I want to deliberately import all these emails.
How?
Hi,
Have you tried to mark the emails as unread in your mailbox?
If Jira successfully processes a message, Jira deletes the message from your mail account (on a POP) or file system (i.e. for file system messages).
On an IMAP mail server processed messages are not deleted but marked as read.
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Ok, looks like JSD handles email a bit different - it does indeed only pick up emails recieved after the date that the email handler is set up.
I found this article that describes how to import older unread emails: https://confluence.atlassian.com/jirakb/how-to-process-old-email-for-jira-service-desk-requesting-issue-via-email-806455097.html
It does require direct access to the SQL Database.
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