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Implementation of JIRA Service Desk and setting up 170 customers

We have purchased JIRA Service Desk (Server edition) and now we want to roll it out to our 170 staff across the floor.

It appears that we have to invite all of them, and not somehow import / sync their AD details?

Thanks

Mark

1 answer

0 votes
carolyn french Community Leader Jul 12, 2018

Hi Mark,

There does seem to be a solution- one that is listed in this ticket: https://jira.atlassian.com/browse/JSDSERVER-4333

Hopefully it can work for you,

Carolyn

Suggested Solution

Currently this is allowed, specifically you can do it with the following:

  1. Restrict customer portal access to role-based.
  2. Configure a role to have a certain group.
  3. Add LDAP users to that group and sync.
  4. Those users will now be treated as customers.

If we don't want them to consume licenses, they can be removed from the application access groups that are configured and only be a member of the appropriate JSD customer group.

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