We have purchased JIRA Service Desk (Server edition) and now we want to roll it out to our 170 staff across the floor.
It appears that we have to invite all of them, and not somehow import / sync their AD details?
There does seem to be a solution- one that is listed in this ticket: https://jira.atlassian.com/browse/JSDSERVER-4333
Hopefully it can work for you,
Currently this is allowed, specifically you can do it with the following:
- Restrict customer portal access to role-based.
- Configure a role to have a certain group.
- Add LDAP users to that group and sync.
- Those users will now be treated as customers.
If we don't want them to consume licenses, they can be removed from the application access groups that are configured and only be a member of the appropriate JSD customer group.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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