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Implementation of JIRA Service Desk and setting up 170 customers

Mark_Higgins Community Leader Jul 12, 2018

We have purchased JIRA Service Desk (Server edition) and now we want to roll it out to our 170 staff across the floor.

It appears that we have to invite all of them, and not somehow import / sync their AD details?



1 answer

0 votes
carolyn_french Community Leader Jul 12, 2018

Hi Mark,

There does seem to be a solution- one that is listed in this ticket:

Hopefully it can work for you,


Suggested Solution

Currently this is allowed, specifically you can do it with the following:

  1. Restrict customer portal access to role-based.
  2. Configure a role to have a certain group.
  3. Add LDAP users to that group and sync.
  4. Those users will now be treated as customers.

If we don't want them to consume licenses, they can be removed from the application access groups that are configured and only be a member of the appropriate JSD customer group.

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