I have set up the system so that users define the priority of the ticket by setting the Impact and Urgency values as setup in this helpful article:
This all works fine and the priority is set.
I have setup some automation to send out emails and slack notifications when any Priority "Blocker" or "2" are raised from the impact/urgency matrix. However I am finding that when the ticket is created it is automatically a P3 until something behind the scenes calculates what the priority should be from the impact/urgency matrix. By this time the slack/email triggers have checked and found no P2 or Blocker raised.
If i change the automation to pick up P3 as well then the slack/email alerts work. The body of the message states P3 but when you click on the link into the ticket it is correctly set a P2 or blocker. So what I really need is for the automation to be delayed monetarily until the priority has been set correctly.
Any ideas if this is possible?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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