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If you want a service request with approvals in service desk to go automatically to an assignee

dhodous December 18, 2018

If a service request with approvals come in, and there is only one individual in an org that can approve it how can I force this condition?

When issue is created>

New Condition>

JQL Condition?

Also what is that particular string for that JQL (if I am going the right way with this)

 

Thanks so much ahead of time.

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Shawn Masters
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December 18, 2018

You can place a Post Function in the workflow transition that will pr grammatically add the assignee s outlined above. 

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

dhodous December 20, 2018

YES That is what I was looking for exactly!   Thank you Shawn!

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Amaresh Ray
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2018

Hi there!

You can automatically set the approver field to a specific user.

This can be done through an automation rule as shown in the below screenshot:

 

2018-12-19_09-02-56.pngHope this helps!

Amaresh

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