We have been using jira for 4 years and have recently implemented service desk. We are running into issues with people who are used to submitting issues via the jira interface either forgetting, or just not using the service desk interface to submit issues. The common complaint I get is I have a hard time remembering where to submit an issue.
Has anyone run into this? How have you addressed this?
So did a little more digging, and it seems if I make the users only "Customers" role and use the default permissions scheme from service desk, they can't get to the Service Desk project at all via JIRA. Only via the portal. However, I think I'm going to have to put a button either on the top bar (using scriptrunner) to access the portal, or embed it in the announcement banner, as people will forget how to find the portal.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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