It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I would like to cusotmize the follwoing the screen with information according to my need

Capture.PNG

1 answer

0 votes
Jack Community Leader Nov 21, 2017

can you provide a bit more info? what are your needs defined as?

Hi Jack,

The above screen is where the administrator serves the request, but in this default screen I have so much information which i don´t need . So i just want to remove those things.

I am collecting 5 details from the user like

1, start date

2. end date

3. Vacation Type

4. Descriptio

5. Manager name

 

I need only these 5 details to be vissble when an admin try to resolve the issue

I want the above mentioned values to dispalyed under details section

You would need to rewrite most of the "view issue" code in Jira to do this, and it will be removing useful information from the user's view, as well as rendering you unsupported and making upgrades harder.

I would invest in training them better, not hacking a tool.

Jack Community Leader Nov 21, 2017

yes. while you can easily add fields, removing is not really an option via configuration.

so , how to add the above mentioned fields withpur removing anything.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

242 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you