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I want to assign a ticket to agent on first response

John Downs Oct 02, 2018

I want to be able for Jira to assign a ticket to the agent who responds first rather than leaving it unassigned and having to manually assign tickets that have been responded to. 



1 answer

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Brant Schroeder Community Leader Oct 02, 2018

You can do this with a combination of automation and workflow. The automation is used to transition the issue automatically when a comment is added by the agent. So when the issue is transitioned, add a post function in the workflow to assign the issue to "current user". Just make sure to run the automation rule by the user who triggered the rule instead of default user.

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