I want to be able for Jira to assign a ticket to the agent who responds first rather than leaving it unassigned and having to manually assign tickets that have been responded to.
You can do this with a combination of automation and workflow. The automation is used to transition the issue automatically when a comment is added by the agent. So when the issue is transitioned, add a post function in the workflow to assign the issue to "current user". Just make sure to run the automation rule by the user who triggered the rule instead of default user.
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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