You can use standard JIRA functionality for this type of reports. For instance
Hope this helps,
If you configure an SLA, or use the default Time to Resolution SLA, you can create a report that accumulates the average.
Create a new report and when adding the series, select this from the drop down (or your own SLA):
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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