You can use standard JIRA functionality for this type of reports. For instance
Hope this helps,
If you configure an SLA, or use the default Time to Resolution SLA, you can create a report that accumulates the average.
Create a new report and when adding the series, select this from the drop down (or your own SLA):
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs