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I need a better searcher for Jira Service Desk portal search only finds full numbers

When I search for a telephone number in Jira Service Desk portal for example, it only finds it if the number is in the resume and only if I put the full number, If I put just half the number It does not finde similar numbers.

I need a better searcher for Jira Service Desk customer portal is there any option?

 

Regards

1 answer

0 votes

Hi Lara,

JIRA Service Desk, by default, does not have any field to store the telephone number. Unless if you have a plugin that does this or you have a custom field to store this.

When you mentioned about searcher, can I know if you are talking about the My Request > Search for requests? Tested this with a vanilla instance and the searcher here will only look at the issue Summary.

Cheers,
Moga

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