I need a better searcher for Jira Service Desk portal search only finds full numbers

When I search for a telephone number in Jira Service Desk portal for example, it only finds it if the number is in the resume and only if I put the full number, If I put just half the number It does not finde similar numbers.

I need a better searcher for Jira Service Desk customer portal is there any option?

 

Regards

1 answer

Hi Lara,

JIRA Service Desk, by default, does not have any field to store the telephone number. Unless if you have a plugin that does this or you have a custom field to store this.

When you mentioned about searcher, can I know if you are talking about the My Request > Search for requests? Tested this with a vanilla instance and the searcher here will only look at the issue Summary.

Cheers,
Moga

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,232 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you