Thanks for your response ..!!
Actually my client requirement is Can the frequency of these surveys be modified to send surveys for every 50 resolved tickets as opposed to every resolved ticket? Trying to avoid my customer opening 5 tickets and then receiving 5 surveys.
In order to achieve this we found one add-on Jira Survey's , As per my client request I need a filter with resolved 50 Issues only then we can select that filter in that add-on and we can send customer survey email for that 50 issues.
Unfortunately there isn't a way to adjust this the frequency of the customer satisfaction survey at this time.
You could raise a feature request with Atlassian at:
HOpe that helps
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events