I lost all my service desk in production today morning

[Leena Bakshi]

Hi,

We had three service desks in our env and today morning when I tried to access my team service desk it says:

Something seems to have gone wrong

You don't have permission to access this Service Desk.

and when I go to manage your service desk, it says I need to create one and there  are no service desk

I am on jira 6.4.12 with service desk 2.5.9

[Nic Brough -Adaptavist- · Accepted solution]

Either your admins have changed something that stops you getting to your service desk (permissions on the project or service desk, or possibly your groups/roles).

If it's not that, then you'll need to consult the logs to see what has gone wrong.