I lost all my service desk in production today morning


We had three service desks in our env and today morning when I tried to access my team service desk it says:

Something seems to have gone wrong

You don't have permission to access this Service Desk.


and when I go to manage your service desk, it says I need to create one and there  are no service desk

I am on jira 6.4.12 with service desk 2.5.9


1 answer

1 accepted

Accepted Answer
2 votes

Either your admins have changed something that stops you getting to your service desk (permissions on the project or service desk, or possibly your groups/roles).

If it's not that, then you'll need to consult the logs to see what has gone wrong.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

19,832 views 13 32
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you