I have set up a test account to test service desk but emails aren't arriving in queue

I have attached below the status for the emails that aren't arriving in the queue? Can anyone help me understand why I'm getting Failure and rejected status? I have changed the global settings to Yes and Yes to allow customers to not login and not have accounts. Any help would be much appreciated.

 

Thanks

 

BecksCapture of issue.PNG

1 answer

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Alexey Matveev Community Champion Dec 06, 2017

Hello, 

If you are on Jira Service Desk Server you can disable rejection of auto-reply emails. Kindly look at the followig link

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Mail-problem-REJECTED-The-message-was-rejected-because-it-is/qaq-p/344365

If you are on CLoud, it is not possible to disable it. Kindly have a look at the following link

https://community.atlassian.com/t5/Jira-questions/Mail-problem-REJECTED-The-message-was-rejected-because-it-is/qaq-p/588317

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