JIRA permission works against project, not JSD queue. You probably want to split your JSD into separate project and assign different permission to each. There's also issue-level security but this is a bit complex to setup / maintain.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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