I cannot install JIRA Service Desk


I can't install JIRA Service Desk 2.5.0 on our server (ubuntu 12.04 LTS) in JIRA 6.4.8. It always fails because of 141 unsatisfied requirements for installing plugin. I successfully installed other plugins though.

Which information do you need to help me?

Thanks and best regards

2015-07-16 16:09:37,555 UpmAsynchronousTaskManager:thread-3 ERROR lru@xxx.ch 969x250x1 t2ayaf 212.51.155.xxx, /rest/plugins/1.0/ [upm.core.install.ObrPluginInstallHandler] OBR resolver has 141 unsatisfied requirements for installing plugin.6811593467281246009.jira-servicedesk-2.5.0.obr
2015-07-16 16:09:37,558 UpmAsynchronousTaskManager:thread-3 ERROR lru@xxx.ch 969x250x1 t2ayaf 212.51.155.xxx, /rest/plugins/1.0/ [upm.core.install.ObrPluginInstallHandler] Unsatisfied requirement: (&(package=javax.ws.rs)(version>=1.0.0)(!(version>=2.0.0)))
2015-07-16 16:09:37,582 UpmAsynchronousTaskManager:thread-3 WARN lru@xxx.ch 969x250x1 t2ayaf 212.51.155.xxx, /rest/plugins/1.0/ [upm.core.install.DefaultPluginInstallationService] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin.6811593467281246009.jira-servicedesk-2.5.0.obr]. Please see the logs for more detailed information.

3 answers

1 accepted

1 votes

Hi Lukas,

This is a bug in the UPM (see here) and as a workaround, you need to delete the latest version from your JIRA_HOME/plugins/installed-plugins folder to use the one embedded with your JIRA.

Hope it helps!


Hi Andre

Thank you, after removing the plugin and restarting JIRA, the installation went through successfully.

Best regards

Really I have JIRA v6.3.4 and I need to install service desk with JIRA on my private server can you help me on that the service desk source is. obr


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