I cannot install JIRA Service Desk

[Lukas Rueegg [RTP]]

Hi

I can't install JIRA Service Desk 2.5.0 on our server (ubuntu 12.04 LTS) in JIRA 6.4.8. It always fails because of 141 unsatisfied requirements for installing plugin. I successfully installed other plugins though.

Which information do you need to help me?

Thanks and best regards

2015-07-16 16:09:37,555 UpmAsynchronousTaskManager:thread-3 ERROR lru@xxx.ch 969x250x1 t2ayaf 212.51.155.xxx,127.0.0.1 /rest/plugins/1.0/ [upm.core.install.ObrPluginInstallHandler] OBR resolver has 141 unsatisfied requirements for installing plugin.6811593467281246009.jira-servicedesk-2.5.0.obr
2015-07-16 16:09:37,558 UpmAsynchronousTaskManager:thread-3 ERROR lru@xxx.ch 969x250x1 t2ayaf 212.51.155.xxx,127.0.0.1 /rest/plugins/1.0/ [upm.core.install.ObrPluginInstallHandler] Unsatisfied requirement: (&(package=javax.ws.rs)(version>=1.0.0)(!(version>=2.0.0)))
[...]
2015-07-16 16:09:37,582 UpmAsynchronousTaskManager:thread-3 WARN lru@xxx.ch 969x250x1 t2ayaf 212.51.155.xxx,127.0.0.1 /rest/plugins/1.0/ [upm.core.install.DefaultPluginInstallationService] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin.6811593467281246009.jira-servicedesk-2.5.0.obr]. Please see the logs for more detailed information.

[petry · Accepted solution]

Hi Lukas,

This is a bug in the UPM (see here) and as a workaround, you need to delete the latest version from your JIRA_HOME/plugins/installed-plugins folder to use the one embedded with your JIRA.

Hope it helps!

Cheers,
Andre 

[abdelghafar]

Really I have JIRA v6.3.4 and I need to install service desk with JIRA on my private server can you help me on that the service desk source is. obr

Thanks 

[Lukas Rueegg [RTP]]

Hi Andre

Thank you, after removing the plugin and restarting JIRA, the installation went through successfully.

Best regards
Lukas.