I can't set up a request email for Jira Service Desk Edited



I'm trying to define requests types from the email of our service desk, but i cant. When i click on "Activate Request Types", the JSD show me "To receive requests by email, you must have a request type with the Summary and Description fields visible. All other request type fields must be optional. You can create a new request type or modify an existing one here". I defined the issue type, issue type scheme, screen, screens scheme, workflow, fields, field scheme, Everything. But i cant solve this problem.

I already have an "Incident" issue type of problem in my JSD and it works normally, but i need set up a new issue type to receive the email like message said.


Please, someone could help me?


1 answer

1 vote
Jack Brickey Community Champion May 31, 2017


For the new request type you added are the Summary and Description fields included and visable? As the error states, that is required to have email creation work. The Summary is the subject of email and the Description is the email body. Likely stating the obvious here but simply trying to not overlook anything.

Thanks @Jack Brickey, I already solved this problem. The problem was in the field configuration, I defined two fields as "Required" in the global field configuration. Becouse of that, email requests can not create a problem. The request requires only two required fields (Summary and Description)

Thank you for your help.

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