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I can no longer see Email requests in project settings after upgrading it to 3.14.1 - [SEN removed] Edited

1. Email requests are not creating tickets, it is a recurring issue

1. I can no longer see Email requests in Project Settings after upgrading it to 3.14.1.

2. My Jira Software version is 7.11.1

Can you please set up a conference call?


2 answers

Hi @SrinivasaRao Koppisetty,

you are here in a public forum. So I just removed the SEN as you will not have published it to the public. 

We are only users here, who try to help other users, if you want to raise a support issue, please go to

Did you experience any problems when upgrading to 3.14.1?

0 votes
Andy Heinzer Atlassian Team Aug 02, 2018


I suspect that there is a problem with the service desk plugin not starting correctly.  But to better troubleshoot this issue, I would like to see the logs from your environment.  To to this I created a support request on your behalf.  Please see for more details.



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