It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can no longer see Email requests in project settings after upgrading it to 3.14.1 - [SEN removed] Edited

1. Email requests are not creating tickets, it is a recurring issue

1. I can no longer see Email requests in Project Settings after upgrading it to 3.14.1.

2. My Jira Software version is 7.11.1

Can you please set up a conference call?

 

2 answers

Hi @SrinivasaRao Koppisetty,

you are here in a public forum. So I just removed the SEN as you will not have published it to the public. 

We are only users here, who try to help other users, if you want to raise a support issue, please go to https://support.atlassian.com/contact/#/

Did you experience any problems when upgrading to 3.14.1?

0 votes
Andy Heinzer Atlassian Team Aug 02, 2018

Hi,

I suspect that there is a problem with the service desk plugin not starting correctly.  But to better troubleshoot this issue, I would like to see the logs from your environment.  To to this I created a support request on your behalf.  Please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-34740 for more details.

Regards,

Andy

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

[New Resource] The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to A...

468 views 6 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you