I assigned a user to jira-administrators group and lost view to the service desk customer portal

Hi 

I assigned one of the user who was customer with no application access added  to jira-administrators group and lost view to the service desk customer portal to view the previousely opened requests and cannot create  new requests.

 

What additional steps should I take when I make a person from customer to jira-administor access, so this wont happen.

When user was customer there was no group assigned to the person.

1 answer

1 accepted

What hyperlink are you using to get to customer portal?

I am using below url 

https://xxxx.yyy.com/servicedesk/customer/portals

and user with jira-administrator access cannot see projects , however all the projects have permission set to Customers who have an account on this JIRA site

Do you have user added as customer no Customers page on project?
image.png

I dont have any custoemrs added in the list of customers as our permission is to allow as the jira account holder to be able to create requests. This works fine for all the custoemrs who are not in any groups.

I found the way how to fix it...you have to configure Application Access on http://xxxx.yyyy.com/secure/admin/ApplicationAccess.jspa

and add jira-administrators group to JIRA Service Desk

thank you, this resolved the issue

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,225 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you