I assigned one of the user who was customer with no application access added to jira-administrators group and lost view to the service desk customer portal to view the previousely opened requests and cannot create new requests.
What additional steps should I take when I make a person from customer to jira-administor access, so this wont happen.
When user was customer there was no group assigned to the person.
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events