I am wondering if there is a way to hide previous approvals on the customer ticket


We are in the process of setting up and HR portal, this portal will require 5 levels of approval from various managers in our company.

One of the conflicts the business sponsor brought up is that approvers would be able to see who previously approved a ticket - sometimes that would be a conflict. 

Is there a way we can hide the prior approvals from the customer ticket view? 

Thanks in advance!


1 answer

Looking for these answers, also. We would like to hide the Approvals/Approvers from the customer's ticket view.

I actually asked this same question once and there is an answer on it. I'm thinking maybe some javascript could be implemented to hide the elements on the page. I will let you know if I figure this out! https://community.atlassian.com/t5/Jira-Service-Desk-questions/Remove-approvals-section-from-Customer-Portal/qaq-p/640945 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

790 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you