I am wondering if there is a way to hide previous approvals on the customer ticket


We are in the process of setting up and HR portal, this portal will require 5 levels of approval from various managers in our company.

One of the conflicts the business sponsor brought up is that approvers would be able to see who previously approved a ticket - sometimes that would be a conflict. 

Is there a way we can hide the prior approvals from the customer ticket view? 

Thanks in advance!


1 answer

Looking for these answers, also. We would like to hide the Approvals/Approvers from the customer's ticket view.

I actually asked this same question once and there is an answer on it. I'm thinking maybe some javascript could be implemented to hide the elements on the page. I will let you know if I figure this out! https://community.atlassian.com/t5/Jira-Service-Desk-questions/Remove-approvals-section-from-Customer-Portal/qaq-p/640945 

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