I am wondering if there is a way to hide previous approvals on the customer ticket

Hello!

We are in the process of setting up and HR portal, this portal will require 5 levels of approval from various managers in our company.

One of the conflicts the business sponsor brought up is that approvers would be able to see who previously approved a ticket - sometimes that would be a conflict. 

Is there a way we can hide the prior approvals from the customer ticket view? 

Thanks in advance!

Rose

1 answer

Looking for these answers, also. We would like to hide the Approvals/Approvers from the customer's ticket view.

I actually asked this same question once and there is an answer on it. I'm thinking maybe some javascript could be implemented to hide the elements on the page. I will let you know if I figure this out! https://community.atlassian.com/t5/Jira-Service-Desk-questions/Remove-approvals-section-from-Customer-Portal/qaq-p/640945 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

241 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot