I have 5 types and made Service Request the default. But the others are not showing on the the ITHD project. What settings am I not seeing to put all types on the initial screen?
When a customer logs in, they see Change Detailed and Change Quick. That's it.
Under the Project Settings for ITHD and Issue Types, I see four. Service Request, Change, Incident, and Problem.
Under Projects, ITHD, Project Settings and Request Types, I see the Change Detail, Change Quick and Service Request With Approvals. But only the Change ones are on the customer portal screen, not the Service Request with Approvals.
I guess I am confused on Issue Types and Request Types.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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