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I am not seeing all issue types on the customer portal. Only changes (detail and summary are there)

I have 5 types and made Service Request the default.  But the others are not showing on the the ITHD project.  What settings am I not seeing to put all types on the initial screen?

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Hey @Titan Pro IT

Without screenshots and some more information its a little tough to troubleshoot but for the 5 request types you made, are they all in a group outside of the "Hidden from portal" group?

When a customer logs in, they see Change Detailed and Change Quick.  That's it.

Under the Project Settings for ITHD and Issue Types, I see four.  Service Request, Change, Incident, and Problem.


Under Projects, ITHD, Project Settings and Request Types, I see the Change Detail, Change Quick and Service Request With Approvals.  But only the Change ones are on the customer portal screen, not the Service Request with Approvals.

I guess I am confused on Issue Types and Request Types.

I added the new request types manually and they now show.  I am still confused on request types and issue types.

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