We have a new hire option on our portal and we'd like to include the name of the new hire on the ticket summary. Currently it's just called "New Hire" and we have to click and open the ticket to view details to see which one it is. Is there a way to simply include what the user fills in for the First and Last name field we created on the summary after "New Hire"?
I did something similar with the JIRA Scripting Suite plugin. In the "Create" step of the workflow add a post-function that calls a jython script. Have the script pull the value of the First and Last Name fields and add them to the issue summary. QED.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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