In Jira work desk , when we creates an incident it gives option when to start and end the timer to calculate the time of resolution. Is there a way i can put custom time , may be lets say we had an incident and we want to put that incident of past with correct time .
@Ankit chopraYou could do this in the SLA configuration for you Jira service desk project
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@Ankit chopraWhen you are log as Jira admin SD, go to project setting for your Jira service desk project , you will see SLAs, > time to resolution, time to fist response. set max time under Goals ( issues JQL)
Best!
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