How to wrap-up older comments in ServiceDesk?

It's a built-in mechanism in JIRA to group older comments, but in ServiceDesk you see all of them as a long list. Then if anyone wants to go back to the Description in the CustomerPortal, they need to keep scrolling (which is kind a bit not user friendly when you have like 50+ comments)

Is there any way to replicate the same 'wrap-up' in ServiceDesk?

1 answer

1 accepted

1 vote
Timothy Chin Community Champion May 20, 2015

This feature is definitely not available out of the box. You could create a web-resource plugin module and deploy a global JS to change the DOM of the page though.

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