It's a built-in mechanism in JIRA to group older comments, but in ServiceDesk you see all of them as a long list. Then if anyone wants to go back to the Description in the CustomerPortal, they need to keep scrolling (which is kind a bit not user friendly when you have like 50+ comments)
Is there any way to replicate the same 'wrap-up' in ServiceDesk?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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