Hi,
I have a custom field of type single select list. The customer does not know how to fill in this field so I completely removed it from the customer portal and want to set a default value to it, that it appears for our agents in jira.
For a single select list there is already the value "none" and I would like to choose this as default. But when I do so, the field still does not appear in jira. I added another select option "undefined" and set this as default. This works, but now there is still the value "none" in the list I cannot get rid off.
Any ideas?
Yes, that is what I said ;)
But is there a way to use this value as default?
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Selecting nothing when configuring a custom field is equivalent to selecting 'none'. You even could select 'none' from the options afterwards, but this will not add a default value of 'none' to the custom field.
To explain different: When talking with Jira via REST API, all custom fields that have the value 'none' selected have internally the value NULL:
"customfield_10400": null
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Okay thanks for your answer.
Thats really dumb. If I don't set a default so the field is not shown in the ticket, our agents will surely forget to update this information.
Well, than I have to deal with my "ugly" but even more feasable solution.
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Dear @H K,
was my answer good enough to be accepted or do you need more information?
Many Thanks
Thomas
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Yes @Thomas Deiler, I am sorry I forgot to accept your answer.
Thank you!
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