How to use "none" as default value in single select list?

[H K]

Hi,

I have a custom field of type single select list. The customer does not know how to fill in this field so I completely removed it from the customer portal and want to set a default value to it, that it appears for our agents in jira.

For a single select list there is already the value "none" and I would like to choose this as default. But when I do so, the field still does not appear in jira. I added another select option "undefined" and set this as default. This works, but now there is still the value "none" in the list I cannot get rid off.

Any ideas?

[Thomas Deiler · Accepted solution]

@H K, the 'none' is system implemented. You can never get rid off.

So long

Thomas

[H K]

Yes, that is what I said ;)

But is there a way to use this value as default?

[Thomas Deiler]

Selecting nothing when configuring a custom field is equivalent to selecting 'none'. You even could select 'none' from the options afterwards, but this will not add a default value of 'none' to the custom field.

To explain different: When talking with Jira via REST API, all custom fields that have the value 'none' selected have internally the value NULL:

"customfield_10400": null

[H K]

Okay thanks for your answer.

Thats really dumb. If I don't set a default so the field is not shown in the ticket, our agents will surely forget to update this information.

Well, than I have to deal with my "ugly" but even more feasable solution.

[Thomas Deiler]

Dear @H K,

was my answer good enough to be accepted or do you need more information?

Many Thanks

Thomas

[H K]

Yes @Thomas Deiler, I am sorry I forgot to accept your answer.

Thank you!