How to update the actual content of a notification email?

Hi guys,

I wonder how I can edit the actual content of a notification email?

e.g. When a request has been resolved the reported receives a notification email to say that the request has been resolved. I want to add an extra line in this email to say e.g. if the issue hasn't been resolved please reply to this email to reopen the issue. (I know!!! This is a Salesforce thing, but I wonder whether it's possible to have this in JIRA Service Desk. I think it's the best support practice)

Cheers,

Siva

2 answers

0 vote

Hi Siva, please take a look at this answer: https://answers.atlassian.com/questions/327259

Thanks, Daniel. I'm using the cloud version so not sure how I'd get access to the below The WEB-INF/classes/templates/email/ of the <jira-application-dir> in your JIRA Installation Directory. The jira/src/etc/java/templates/email/ in your extracted JIRA source directory. Best,

0 vote
Paulo Junior Atlassian Team Jun 03, 2015

Hi Siva,

As it requires some manipulation of the installation files, it becomes a Restricted Function

https://confluence.atlassian.com/display/Cloud/Restricted+Functions+in+Cloud+Applications

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

794 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you