How to stop e-mail notification for auto escalations (Automated Process) in JIRA service Desk

Hi,

I'm trying to set up a JIRA service desk in our production env and have added the auto escalation Process but I'm having the issue that e-mail notification is send out for all the auto escalations to the respective users. Now I want to stop this e-mail notifications.

I did tried removed the entries in the notification schema for "Generic events" but have no luck.

Any help would be appriciated?

1 answer

0 vote

Hello,

this is the official documentation https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+types

I think that the best way is to dusabe JIRA Service Desk notification (To disable email notifications completely (for all service desks), go to > Add-ons. Then use the Service Desk link in the left panel to open your JIRA Service Desk settings.)

"if the Notifications setting for JIRA Service Desk is disabled, the JIRA notification scheme works as" defined.

Hope this helps,

Fabio

Fabio,

Thank you very much for the reply. But i want to disable mail notification from particular plugins(Automation), but not entire JIRA service desk setting.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

784 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you