How to show the tickets on "JIRA Service Desk" which are created in Jira as usual way?

kumar February 17, 2014

Dear Atlassian Group,

I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Service Desk Customer Portal".

Best Reagrds

S.Indirakumar

1 answer

1 accepted

0 votes
Answer accepted
kumar February 17, 2014

Hi Team,

I have found the solution as follows;

Update "Customer Request Type" in the transition of the workflow

Best Regards

S.Indirakumar

Hal Prather April 9, 2014

Hi Kumar, glad you found a solution to this. Having a similar issue here. Can you elaborate a little on how you updated the Customer Request type in the transition of the workflow?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events