How to show the tickets on "JIRA Service Desk" which are created in Jira as usual way?

Dear Atlassian Group,

I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Service Desk Customer Portal".

Best Reagrds

S.Indirakumar

1 answer

1 accepted

Hi Team,

I have found the solution as follows;

Update "Customer Request Type" in the transition of the workflow

Best Regards

S.Indirakumar

Hi Kumar, glad you found a solution to this. Having a similar issue here. Can you elaborate a little on how you updated the Customer Request type in the transition of the workflow?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,238 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you