How to show the tickets on "JIRA Service Desk" which are created in Jira as usual way?

Dear Atlassian Group,

I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Service Desk Customer Portal".

Best Reagrds


1 answer

1 accepted

Hi Team,

I have found the solution as follows;

Update "Customer Request Type" in the transition of the workflow

Best Regards


Hi Kumar, glad you found a solution to this. Having a similar issue here. Can you elaborate a little on how you updated the Customer Request type in the transition of the workflow?

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