How to show data from "Customer request type" on any Dasboard gadget?


Does anybody know how to show data, existing in field "Request type", coming from Customer portal, into any Dashboard? Cannot find this field in any Dashboard gadget. Maybe some hints are needed?

Kind regards,


2 answers

I'm having the same problem.  Looks like this is a feature request:  Go vote for it!


I don't see it in the project-level reports either.  Mystifying since know the number of requests of a given type seems pretty basic.

I did think of a workaround which I also posted in the issue above.  You can use Component:


* Create a Component for each Request Type

* Add the Component field as a hidden field to the request form for each request type and preset it to the right value.

* report off Component for now.

That's probably what I'll end up doing.

0 votes
Jack Brickey Community Champion Jan 25, 2018

do you mean "Customer request type". Try that.

I dont see column "Customer request type" in any Dashboard gadget. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

115 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you