Does anybody know how to show data, existing in field "Request type", coming from Customer portal, into any Dashboard? Cannot find this field in any Dashboard gadget. Maybe some hints are needed?
I'm having the same problem. Looks like this is a feature request: https://jira.atlassian.com/browse/JSDCLOUD-1914. Go vote for it!
I don't see it in the project-level reports either. Mystifying since know the number of requests of a given type seems pretty basic.
I did think of a workaround which I also posted in the issue above. You can use Component:
* Create a Component for each Request Type
* Add the Component field as a hidden field to the request form for each request type and preset it to the right value.
* report off Component for now.
That's probably what I'll end up doing.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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