How to show data from "Customer request type" on any Dasboard gadget?

Hi!

Does anybody know how to show data, existing in field "Request type", coming from Customer portal, into any Dashboard? Cannot find this field in any Dashboard gadget. Maybe some hints are needed?

Kind regards,

Vladimir 

2 answers

0 vote
Jack Brickey Community Champion Jan 25, 2018

do you mean "Customer request type". Try that.

I dont see column "Customer request type" in any Dashboard gadget. 

I'm having the same problem.  Looks like this is a feature request:  https://jira.atlassian.com/browse/JSDCLOUD-1914.  Go vote for it!

 

I don't see it in the project-level reports either.  Mystifying since know the number of requests of a given type seems pretty basic.

I did think of a workaround which I also posted in the issue above.  You can use Component:

 

* Create a Component for each Request Type

* Add the Component field as a hidden field to the request form for each request type and preset it to the right value.

* report off Component for now.

That's probably what I'll end up doing.

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