How to setup the sla notifications to alert user members

[tirumalasetti.rakesh]

Hi All,

We are very new to the service desk system and we have a few doubts to configure.

We created a project and when enduser raise a request we send notifications to respective members to take action on this issue using of automation rule alert type function.

Now the challenge is we set a sla based on a priority and field values of the project and we want to send sla warnings ,escalations and breaching notifications to alert users in the projcet.How to do that?? If anyone knows pls suggest us to acheive this.

Regards.

Rakesh T.

[Zoryana Bohutska _SaaSJet_]

Hi @tirumalasetti.rakesh 

At this documentation, you can read how to set an alert message for JSD https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-notifications-for-your-customers-and-team/

Also, when you will need set SLA time with notification for issues from other projects on Jira Core or Jira Software this tool cant do it. And in this case, you can try a third-party app like SLA Time and Report.

Best Regards