How to setup default Service Desk request types?

We're about to migrate from Redmine to JIRA and I have about 50 projects that require a Service Desk. Is it possible to make a default "Request Types" that will be consistent across all 50 projects? I don't want to have to go in and 1 by one make them the same.

Any help would be greatly appreciated!

Thanks,

Kevin

1 answer

1 accepted

1 vote
Boris Berenberg Community Champion Jan 30, 2015

There is no way to do that at this time.

Ouch, that is brutal. Thanks for the reply though.

Boris Berenberg Community Champion Jan 30, 2015

So we have an open feature request for the ability to clone request types: https://jira.atlassian.com/browse/JSD-1317 and I have gone ahead and filed one for the ability to set defaults: https://jira.atlassian.com/browse/JSD-1436

Thanks @Boris Berenberg !

Oh wow. Thats a lot of work  and consistency management for every new project. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

966 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you