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How to set up incoming external e-mail to create a task (issue)?

I defined incoming and outgoing server, also defined mail address used by server xxxxx@mycompany.com

I want to set up if anybody send an e-mail to xxxxx@mycompany.com, Jira automaticaly create a task (issue) . So far it is possible if some user I created send an e-mail do xxxxx@mycompany.com, Jira create a task.

I can't do it with external e-mails. Also, I can't reply on task to external e-mail.

Does anybody knows how to do it?

 

Thanks a lot.

 

Best regards,

Ivan

1 answer

0 votes
Asim K Atlassian Team Mar 27, 2018

Hi Nikola,

 

If you're asking about how to allow anyone to create issues in Jira, then it has already been answered here

 

https://community.atlassian.com/t5/Answers-Developer-Questions/How-can-I-allow-anonymous-users-to-create-issues/qaq-p/566374

However, if your question is different, please explain a bit more.

Regards,

 

-Asim

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