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How to set up incoming external e-mail to create a task (issue)?

I defined incoming and outgoing server, also defined mail address used by server xxxxx@mycompany.com

I want to set up if anybody send an e-mail to xxxxx@mycompany.com, Jira automaticaly create a task (issue) . So far it is possible if some user I created send an e-mail do xxxxx@mycompany.com, Jira create a task.

I can't do it with external e-mails. Also, I can't reply on task to external e-mail.

Does anybody knows how to do it?

 

Thanks a lot.

 

Best regards,

Ivan

1 answer

0 votes
Asim Khan Atlassian Team Mar 27, 2018

Hi Nikola,

 

If you're asking about how to allow anyone to create issues in Jira, then it has already been answered here

 

https://community.atlassian.com/t5/Answers-Developer-Questions/How-can-I-allow-anonymous-users-to-create-issues/qaq-p/566374

However, if your question is different, please explain a bit more.

Regards,

 

-Asim

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