Hi,
We use jira service desk and Cloud files app so the customers upload files directly to AWS S3 bucket when submitting a request to jira service desk. Is it possible to have an automation that will be triggered when a file upload is complete? We want our agents to receive an email from the system that the customer uploaded a new file.
Thank you,
Vasilis
Hi Vasilis,
Thank you for reaching out to Atlassian Community!
On Automation in a Service Desk project or using an add-on like Automation for Jira, there is no option to add the attachment as a trigger to run an automation.
When a customer adds an attachment on the portal or via email, this attachment is added in a comment. What could be done as a workaround is to add an automation that runs when a comment is added and if the comment contains the text "attachment" it will alert a user.
Regards,
Angélica
Thank you Angelica for your reply. We use Simple Cloud Files for attachments because our customers have large files. When a file is uploaded through this app, a comment is not added.
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Not sure if help is still needed on this topic, but I have noticed that some tags were missing. I added the tags for "marketplace and integrations" and Simple Cloud Files add-on to increase the chances to get an answer on this.
I am also mentioning @Anthony De Moss in here since he is usually answering questions related to the Simple Cloud Files app and maybe he can help.
Cheers,
Dario
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Thanks @Dario B for bringing this to my attention.
@Vasilis Gerakis sorry for the delayed response. For some reason we didn't get a notification email on this.
To answer your question: at the moment there is no way to send an email from our end when something happens, as Atlassian doesn't provide us with a access to any emails of users/customers or a way to send something on your behalf.
As for triggering an event/automation, I will have to investigate the possibility of that and see if Atlassian exposes any such functionality. If it does, we'll definitely add it.
Hypothetically, would you be open to adding a custom field to your issues that our plugin can update with messages? The idea being, if there is no functionality for vendors to trigger events/messages, we could update the custom field when something happens, which in turn would trigger issue change notifications, etc. That might be a way to step around the limitations.
Cheers,
Anthony
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@Anthony De Moss this is a very nice idea and of course I am open to this. Please let me know if and when this becomes possible.
Regards,
Vasilis
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