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How to send a request creation mail notification when an agent make a support issue?

mossupport December 11, 2017

How to send a request creation mail notification when an agent make a support issue?

1 answer

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 12, 2017

Hi there,

You can modify your Service Desk Notifications to determine who gets notifications when an issue is created.

If this doesn't help you, can you explain to us exactly what you want to have happen when an issue is created in Service Desk and by whom? It's a bit unclear at this time so I'd like to understand your case better.

Regards,

Shannon

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