How to send a request creation mail notification when an agent make a support issue?

How to send a request creation mail notification when an agent make a support issue?

1 answer

0 vote

Hi there,

You can modify your Service Desk Notifications to determine who gets notifications when an issue is created.

If this doesn't help you, can you explain to us exactly what you want to have happen when an issue is created in Service Desk and by whom? It's a bit unclear at this time so I'd like to understand your case better.

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

277 views 1 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you