You can modify your Service Desk Notifications to determine who gets notifications when an issue is created.
If this doesn't help you, can you explain to us exactly what you want to have happen when an issue is created in Service Desk and by whom? It's a bit unclear at this time so I'd like to understand your case better.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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