Community
Products
Jira Service Desk
Questions
How to see in Jira Service Desk all issues where Channel = Portal

How to see in Jira Service Desk all issues where Channel = Portal

Olivier Albertini Jan 07, 2015

How to see in Jira Service Desk all issues where Channel = Portal ?

Because It's can be a good KPI for us ...

Channel = Email

Channel = Portal

1 answer

0 vote

Kha Nguyen [Atlassian] Jan 07, 2015

We're working on that feature and it will be released soon. You'll be able to search using something like this

issue.property["request.channel.type"].value = "email"

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Olivier Albertini Jan 08, 2015

Can you provide the issue ? thx for your answer !

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Mathias Edblom Feb 05, 2015

When are Atlassian going to release this? And also a way to search for the "request.type"! I'm amassed that this is not in the product yet, cause it's probably the first thing you ask for as a customer, when talking about KPI.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Davide Paleari May 07, 2015

Hi Kha, is there an improvement issue I can vote? I'm also really interested in this feature. Thanks

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Bill Tanner Aug 31, 2015

FYI, issue.property["request.channel.type"].value = "email" works for me now in version 2.5.2. Not sure when it was introduced.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

Suggest an answer

Log in or Sign up to answer

Jira Service Desk