How to restrict specific customers ability to raise tickets ?

[Aimee Norton]

We have projects set up for each of our clients and then organisations attached to each of these made up of different types of customer groups. 

We want to restrict the ability ro raise tickets to one of these customer organisations and leave the rest as browse/edit permissions only. 

our customer permissions are currently set as :

Who can raise requests?

Customers who are added to the project

Customers who have an account on this JIRA site

Anyone can email the service desk or raise a request in the portal

Who can customers share requests with?

 Other customers in their organization

Any customer, by typing an email address

Any customer or organization, by searching in this project

In the project permissions we have he following set for create issues :

Create Issues Ability to create issues.

Project Role (Administrators) Project Role (Service Desk Team) Service Desk Customer - Portal Access

can anyone help please ??

[Susan Hauth _Jira Queen_]

Hi Aimee,

At this time there is no ability to restrict by organization/group/users or any other method of request types.  THis is a much voted issue ( JSDSERVER-195).

We too faced the exact same problem.   We ended up purchasing Extension for JIRA Service Desk.

Works well, although UI is a bit clunky.

Hope that helps and please vote for the JSDSERVER issue.

Susan

[Aimee Norton]

Hello Susan, 

That is a shame, I will make sure to vote for the JSDSERVER issue as it would be very useful functionality for our organisation. 

Thank you very much for your quick reply - first time using the atlassian community, such a great help !

Aimee