We have projects set up for each of our clients and then organisations attached to each of these made up of different types of customer groups.
We want to restrict the ability ro raise tickets to one of these customer organisations and leave the rest as browse/edit permissions only.
our customer permissions are currently set as :
Who can raise requests?
Who can customers share requests with?
Ability to create issues.
can anyone help please ??
At this time there is no ability to restrict by organization/group/users or any other method of request types. THis is a much voted issue ( JSDSERVER-195).
We too faced the exact same problem. We ended up purchasing Extension for JIRA Service Desk.
Works well, although UI is a bit clunky.
Hope that helps and please vote for the JSDSERVER issue.
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