How to restrict specific customers ability to raise tickets ? Edited

We have projects set up for each of our clients and then organisations attached to each of these made up of different types of customer groups. 

We want to restrict the ability ro raise tickets to one of these customer organisations and leave the rest as browse/edit permissions only. 

our customer permissions are currently set as :

Who can raise requests?

Customers who are added to the project
Customers who have an account on this JIRA site
Anyone can email the service desk or raise a request in the portal

Who can customers share requests with?

Any customer, by typing an email address
Any customer or organization, by searching in this project
In the project permissions we have he following set for create issues :
Create Issues
Ability to create issues.
  • Project Role (Administrators)
  • Project Role (Service Desk Team)
  • Service Desk Customer - Portal Access


can anyone help please ??

1 answer

0 vote
Susan Hauth Community Champion Jun 23, 2017

Hi Aimee,

At this time there is no ability to restrict by organization/group/users or any other method of request types.  THis is a much voted issue ( JSDSERVER-195).

We too faced the exact same problem.   We ended up purchasing Extension for JIRA Service Desk.

Works well, although UI is a bit clunky.

Hope that helps and please vote for the JSDSERVER issue.


Hello Susan, 

That is a shame, I will make sure to vote for the JSDSERVER issue as it would be very useful functionality for our organisation. 

Thank you very much for your quick reply - first time using the atlassian community, such a great help !


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