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How to restrict customers of certain organizations from uploading attachments in Jira Service Desk

Consider the following scenario:

I have n customer organizations added to my service desk project as users.

All the request types in my service desk project has "Attachment" as a field.

Out of the n customer organizations , I want to restrict k customer organizations from viewing the attachment field or restrict attachment from them when they want to log in any requests to my service desk.

How do I achieve this from a single service desk project that I have?

1 answer

1 vote
Olga Videc Community Leader Aug 14, 2019

Hello @Abhi 

This is a little tricky, so you will need to edit the permission scheme for Create Attachments, the tricky part is that permissions cant be granted to the organization, they can be granted to groups, users, project roles.

To achieve this you could create an internal group via group management and add all the people except people from organizations you don't want to have permission to add attachments.

Please read this extensive documentation

BR, Olga

Hi Olga,

Thank you. This was very very useful.

@Olga Videc 

I have added a customer through my service desk project but when I am trying to add him to a group as a member I created , the customer is not shown in the list. How do I add customers to groups?

To clarify - I want customers of some of the organizations to be able to upload attachments and the other organizations and their customers not to be able to so.

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