How to restart sla counter?

Francesc_Arbó October 27, 2014

Hello,

 

I'm using JIRA Service Desk 2.0 and I need to restart the counter of one SLA when transitioning to the same status. I'm trying it but I don't know how to do it.

In addition, is it possible to configure one SLA as an incremental counter without a goal?

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Daniel Bajrak
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March 2, 2015

Hi Francesc,

in plugin Service Pack for JIRA Service Desk there are some SLA operation and there is postfunction reset SLA.

I hope I've help you.

William Wynn May 8, 2018

Is there any way to do this with Jira Cloud? I've been unable to find any way to do this.

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Jesse Slocum July 26, 2018

@William Wynn

Please visit this link and vote and follow for this feature.

 

https://jira.atlassian.com/browse/JSDCLOUD-194

 

Regards

0 votes
jordroth November 7, 2018

Clone the request and remove the original....

Jesse Slocum November 7, 2018

While that would work, it would be much easier if the Atlassian Dev's programed a Reset feature button next to the counter that the Admin of the project could manage.

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