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How to remove statuses from Customer Portal?

Dear all,

I have a question regarding the statuses in Customer Portal, When the customer access the portal, he/she can view their own tickets or the one of the organisations via Requests: Created by me or Organisation. 

I realised that once the customer can access the option, they have the options to change the status of the ticket. How can I disable this feature? I want the customer to be able only to view the current status of the ticket and not to change it


Here is a snippet of the Customer Portal view. I want to remove the statuses marked in yellow. I already know that I can change the name of the following statuses but it is not useful when the customer can still access it

Is it possible?

Thank you,

1 answer

4 votes

Hi @Shpendi_Rakipi,

You can hide a transition from a customer by clicking on the transition and then unticking the following box:

Screenshot 2020-05-18 at 14.11.35.png

Hope this helps,

- Manon

Thank you @Manon Soubies-Camy . I wish you a good weekend! 

This worked perfectly! A few of the transitions on Service Request were enabled. Others not!

I can't seem to find the mark as accepted button. 

Hi @Shpendi_Rakipi, glad it helped! You should find the Accept answer button right next to the upvote one:

Screenshot 2020-05-24 at 13.23.48.png

Hi @Manon Soubies-Camy

Surprisingly, the button does not show and this is a first for me. I'll check it again soon. Thank you again! 

Like Manon Soubies-Camy likes this

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