I have a question regarding the statuses in Customer Portal, When the customer access the portal, he/she can view their own tickets or the one of the organisations via Requests: Created by me or Organisation.
I realised that once the customer can access the option, they have the options to change the status of the ticket. How can I disable this feature? I want the customer to be able only to view the current status of the ticket and not to change it
Here is a snippet of the Customer Portal view. I want to remove the statuses marked in yellow. I already know that I can change the name of the following statuses but it is not useful when the customer can still access it
Is it possible?
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