How to prevent an agent from creating customers

[Adrien kovanic]

Hi, 

I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP) 

how should I proceed? I don't see any permission preventing this? 

thanks a lot 

best regards

[Brant Schroeder · Accepted solution]

Adrien,

  One of the core functions of JIRA service desk is to raise requests for individuals that you are working with over phone or email.  I don't believe that you can prevent this functionality.  There is a request into Atlassian to prevent new creation on CC but nothing to prevent agents from creating customers.

[adrien.kovanic]

hi, sorry but I help desk is something that companies can pay for. and I need only the list of users already created to be able to create issues. 

I don't want an agent to create a user since he doesn't know the support contracts signed.... 

[Brian Jones]

If you have public signup turned off for Service Desk does it still let them create customers? This setting is under the Administration area > Applications > JIRA Service Desk > Configuration.

[Brant Schroeder]

Agents would still have the ability to create a customer or add a customer via raise a request that just prevents external users from creating accounts via email or through the portal.