We want a specific team member to be sent an email notification every time a Service Desk request is created or updated. I've had a poke around with Notification schemes and workflow, but couldn't figure out how to do this.
Any help would be greatly appreciated! =)
In the notification scheme for the project, there is an "Issue Created" notification. You can add a single user to that notification, which would do what you're after. Keep in mind that default behavior is that you do not receive notifications for actions that you make yourself, so if the person creates an issue, they won't get an email unless they have changed their notification preferences. I hope that helps.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs