How to move a Jira Service Desk project from Development to Production

[Dina Goncharenko]

Hello,

We have set up JSD in Development and now need to move it to Production. What is the best way of doing it?

Thank You!

Dina

[Deleted user]

Hey,can someone please let me know the process of import and export the service desk projects from Production Environments to Development Environments?

[Thomas Ender]

Hello Dina,

that is easily done via Export (Backup)/ Import Project function in JIRA and Export / import Space in Confluence using the build in \dav repository 

Worked straight forward for me in JSD Cloud from one domain (like test.atlassian.net) to another (prod.atlassian.net)

Regards

Thomas

[Daysha Consulting]

I'm curious about this. When you exported and imported JSD did the importer recreate all of your configuration. I've seen problems where the request types and even workflows did not come across.

[Thomas Ender]

No Problems seen so far. It felt like there had just the url changed (what was not the fact). And we custmized quite a few things. Just try it, you could roll back by deleting the imported project and the imported space any time.

[Peter T]

Hey Thomas, did you moved the whole instance to a new server (new domain) or you moved one project to a server where other projects already existed?

[Thomas Ender]

Hey Peter, the second I copied a single Project from one Cloud instance to another cloud instance.

Regards Thomas 

[Thomas Ender]

... and yes, on the second instance were some other projects alteady existing (with different names though)

[Peter T]

were the automation rules, request forms and other SD specific configurations imported?

I am just curious as this does not work for me, and I tried last last week.

[Chris Dunne]

Yes. I had the same experience hence my first comment.

[Thomas Ender]

as I said