We are at end of JIRA service desk testing but email mapping for Escalation is show stopper for further license procurement.
Currently we have set 3 escalations stages in JIRA service desk and call may roam around multiple Service group or Dept for support but during Escalation stage we want escalation L1 / L2 / L3 for only related component/Dept. Currently we are struggling for required setting. Please help asap.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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