We are at end of JIRA service desk testing but email mapping for Escalation is show stopper for further license procurement.
Currently we have set 3 escalations stages in JIRA service desk and call may roam around multiple Service group or Dept for support but during Escalation stage we want escalation L1 / L2 / L3 for only related component/Dept. Currently we are struggling for required setting. Please help asap.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs