We are at end of JIRA service desk testing but email mapping for Escalation is show stopper for further license procurement.
Currently we have set 3 escalations stages in JIRA service desk and call may roam around multiple Service group or Dept for support but during Escalation stage we want escalation L1 / L2 / L3 for only related component/Dept. Currently we are struggling for required setting. Please help asap.
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