I am trying to find out if JIRA service desk allows me to manually add SLA start time case by case. There is a default time set but I want the flexibility to edit the time when I create a new issue.
If not, what are my options?
Hello Karishma and welcome to Atlassian Community!
Currently, it's not possible to set a date for the SLA to start or restart the SLA. We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch in order to hear about updates on the development cycle.
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