How to log voice mail messages


We normally receive TA inquiries through email, however sometimes we receive voice mail files containing TA inquiries that need to be logged and tracked in Jira. What is the best way to handle these instances in terms of getting them into our service desk so that we can track them?




1 answer

With JIRA Service Desk 2.0, you can create requests from customer emails. (Customer is a new role in JSD 2.0; See configuring email channel and associated customer account creation documentation; additional mail handler info).

Because of this feature, you can direct your voicemail system to send vm files to the appropriate JIRA Service Desk project and capture these as attachments on issues. This would allow you to automatically capture these as issues when voicemails are left.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

382 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you