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How to link a calendar with SLA on Jira Service Desk?

I'm trying to configure my service desk. I wanna create a relationship between SLA and Calendar.

For example: I have two teams and two differents UTC, I want to create a calendar for each team with the specific calendar using a specific UTC ( UTC - 4 and UTC - 3)...

 

How I do it?

1 answer

Hi Eric

 

If I understand correctly, you just want two different SLA calendars for teams in different time zones. You can do this out of the box with JSD

 

go to 

slas > calendars 

 

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

Hi Evan!

First, thank you for helping me!

So, I did it, that been described in this link. I create my SLAs, created a calendar, set up the holidays, but, in my tests, when a did a solicitation, the used calendar was the default calendar.

When edit the SLA you should be able to select your calendar from there.

I understood how to do what I wanted to do. I had created the calendar and SLA, but, I needed to do a link an with other.

So, I did it by the JSQ...

Thank you!

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