How to input internal comment in JIRA Mobile Cloud

[ServiceDesk]

I have a JIRA Service Desk Cloud. And I am testing the JIRA Mobile Cloud on my Samsung Note 8.  When we input comments via mobile, the comments always is Share to Customer, is there anyway to chose to Comment Internally?

[Irene · Accepted solution]

Hi @ServiceDesk, You are now able to leave an internal comment through the Jira Cloud app. 

In the issue details of a Jira Service Desk project ticket, above the comment field there is a drop down you can select whether to make the comment internal or public. Let us know if you have any problems with this. 

Cheers,

Irene

[ServiceDesk]

Great!!! Finally!!! Thanks!!!

[Andy Heinzer]

Hi Mike,

At this time, the mobile app for Jira does not have a means to specify if a comment should be internal.   However there is a feature request to add this in https://jira.atlassian.com/browse/JSDCLOUD-5464

I would recommend watching that issue.  Should this feature come to the mobile app at some point in the future, I would expect this issue to be updated to reflect which version.

[ServiceDesk]

Thanks Andrew!