Hello,
I would love to increase response (Customer feedback) we are currently getting from customers.
We are getting around 200 incidents closed every week, but only up to 5% of customers leave us a feedback.
We have tried emailing them or encouraging over the phone.
Can we utilise Jira in order to help with the increase?
Thank you so much!
B
Hello Beata and welcome to Atlassian Community!
Jira Service Desk has a satisfaction survey, it's very simple, but this survey is sent when a resolution is added to a ticket.
You can find more details on the documentation below:
- Collecting customer satisfaction (CSAT) feedback
We have some feature requests suggesting some changes to the survey, for example, to send the survey multiple times:
- https://jira.atlassian.com/browse/JSDCLOUD-4159
- https://jira.atlassian.com/browse/JSDCLOUD-6244
- https://jira.atlassian.com/browse/JSDCLOUD-5359
- https://jira.atlassian.com/browse/JSDCLOUD-4954
Please, click on vote and watch to receive updates about the features.
If you have any other question, please let us know.
Regards,
Angélica
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